WARRANTY POLICY

Policy detail

Furinbox products pass a highest world class standard manufacturing and rigorous test in daily life style that’s why we are able to provide a limited warranty that covers defects in material and workmanship. This warranty is subject to terms and conditions stated in this warranty brochure.

Please send your original receipt to customer service for warranty validation. We reserve the right to deny any exchanges or returns accepted without the original receipt.

 
 
WARRANTY TERMS & CONDITIONS

1. This warranty covers only product that is incomplete or damaged in workmanship process for 1 year (depends on extra conditions) from the day you receive the product. The warranty does not apply to product that has stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranty does not cover normal wear & tear, cuts or scratches, or damage caused by impacts or accidents. The warranty does not apply if product has been placed outdoors or in a humid environment, used under non-household purposes, or product is clearance sales, as-is item, or product that is damaged from the insects and fungi .This warranty is to the benefit of the original purchaser of the product. It is not transferable.

2. If damage occurs for which Index cannot find the identical materials or parts within the time allotted for repairs or replacements, Index reserves the right to provide materials or parts of equivalent qualities and features as substitutes.

3. If Index determines that your claim is covered under this warranty, Index is in its sole discretion to repair or replace the defective parts/products even contribute to other appropriate methods to resolve without any purchase returns allowed.

4. If your product has a repair or replacement, your right to services mentioned in this warranty is not extended from the date repaired/replaced but still is valid to the period specified by the original warranty.

5. Furinbox’s Customer Satisfaction Guarantee is willing to accept any returns or exchanges within 14 days from the day you receive the product under the conditions that product must be in original packaging, unused, or unassembled, except for some categories including tree, lamp, light bulb, battery, mattress that already removes the cover, made to order item, as-is item, and clearance sales item.

6. In case of returning or exchanging within 14 days from the day you the receive product under the conditions that product is unpacked, used, or assembled, we reserve the right to charge processing fee 50% of original price.

7. This warranty covers only for household use.

8. Index reserves the right to judge and make a decision on every product’s term of warranty. Our decision is final.

9. Index reserves the right to change the terms and conditions of this warranty without prior notice.



WARRANTY TERMS & CONDITIONS

  • This warranty covers defects in material and workmanship only in the following components for 25 years from the day you receive the product.
    - Hinge
    - Drawer
    - Sliding rail
  • Wooden Slat has only 1 year warranty from the day you receive product.
  • This warranty covers only for household use.
  • This warranty covers defects in material and workmanship only in the following components for 30 days from the day you receive the product.
    - Adjustable mechanism
    - Chrome or Nylon base
    - Castor
  • This warranty covers only for household use.
  • This warranty covers defects in material and workmanship only in the following components for 10 years from the day you receive the product. Warranty period varies in each model, please check in the warranty card attached to the product.
    - Spring
    - Collapse of sponge that over than 1.5 inches
  • This warranty covers only for household use.
  • This warranty covers only furinbox brand.
  • Index Living Mall’s Product Satisfaction Guarantee is willing to accept returns or exchanges under the following conditions.
    - Product must be in original packaging with no use, unpacked, unassembled.
    - Within 14 days from the day you purchase the product.
    - Show your original receipt for returns or exchanges.
  • Products not covered in this warranty are discount item, clearance sales item, as-is item, combo sales item, electronic equipment, made to order item as well as artificial flower & fruit, tree, lamp, light bulb, battery, curtain, carpet, and wallpaper.
  • This warranty covers defects in material and workmanship only in the following components for 90 days from the day you receive the product.
    - Hinge
    - Drawer
    - Sliding rail
  • This warranty covers only for household use.
  • This warranty covers defects in material and workmanship only in the following components for 90 days from the day you receive the product.
    - Adjustable mechanism
    - Spring
  • The warranty does not apply to collapse of sponge, elongation of the leather, damage of sofa’s cover such as cuts, scratches, stains, or damage from water or fungi, moisture, and inappropriate use.
  • This warranty covers only for household use.
เว็บไซต์ Furinbox ใช้คุกกี้เพื่อประสบการณ์การใช้งานที่ดี การคลิกปุ่มยอมรับ หรือ ใช้งานเว็บไซต์ของเราถือเป็นการยอมรับ นโยบายการใช้งานคุกกี้
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